Love these guys. Family owned small business which I love to support. Have serviced all of our cars and those of friends for over 20 years. Good service and HONEST. feel like part of their family.
Barb F. Brake Repair Laurel
I needed a safety inspection taken care of. The staff was so amazing, I don't even know how to describe it. They had nothing to gain from me financially but extended assistance and kindness in a way my day needed. The staff alone should be one reason to visit here for service. They go above and beyond any customer service I have EVER had! Thanks for reaching out a lady at her whits end! You are appreciated!
Carol G. Maryland State Inspection Laurel
I've lived in the area for quite some time and wish I'd known they were here long before a week ago. From the initial phone call to the service it was all nothing less of professional, friendly and welcoming. There wasn't a long wait and prior to them doing anything to your vehicle they speak with you explaining everything and ask your consent. I will be going here again.
Ty C. Brake Repair Laurel
These folks are fantastic. I have been using them to do my maintenance on my fleet for over a year now. Great to deal with🤩. See more on our Facebook Reviews
Jim B.
Gary performed a pre-purchase inspection on my car and the service was professional, courteous and timely. The front desk guy, Tony, was very personable and gave me a Valentine's Day chocolate bomb. I have found a service place for my car.. . See more on our Facebook Reviews
Pat D.
Have used this business and always felt like I was fairly treated--sometimes impossible for a single woman. They explain needed work to be done & an estimate before. Never had a complaint for the work; Have suggested business to friends. Will keep going back as needed. Always friendly & respectful.
Lois L. Laurel 20707
Very seamless process of getting an estimate for repairs by phone, having car serviced in a timely manner, and having everything performed for a fair price with no trumped up list of additional maintenance needed. I'd return here.
K. T. Laurel 20707
I do not know anything about cars and I use to go exclusively to the dealer. The staff at Gary's are very nice. I've visited this location 2 times, both times they were able to see me the same day.
Carrie B.
Ever since my first visit to Gary's, I want to say over 20 years ago, I was convinced that this was the place for me. Anytime I've needed service to my vehicles I know that they will give me great service at a good price. I've never felt like they were overpricing me or trying to do work that wasn't needed. The team there is fantastic!
I just had some new tires put on yesterday. I'm moving out of the area and it is going to be really tough to find someplace that meets the standard of performance they have set.
Highly recommend this place!!!!
Bill H. - Source: Facebook
Just had some service performed on my vehicle and they were able to take care of my problem right away. Have been going there about 15 years and always have good service. Everyone there is respectful and courteous. They discuss the problems with you and Tony keeps in touch if they run into something unexpected. Have talked to Gary jr from time to time and is always willing to take the time to discuss my problem. Bev and Tony up front do a good job too. Everyone there makes you feel at home. Will keep using there service as long as I am around.
John. W. Laurel, MD - Via Facebook
Gary’s is great. We were stationed at fort Meade, and found these guys. Tony has excellent customer service skills. He is so nice and respectful. Beverly is so nice too. They never work on the car unless they call you first and go over it. I wish I would have found them sooner!! Very honest, and respectful. I would recommend them to anybody! -- Via Facebook
E. K. Laurel, MD
The staff is very professional and office is clean. It's recommended to contact in advance, because they book a lot of appointments. They do a good and thorough job with their repairs.
M. B. Laurel, MD 20707
On recommendations of a friend, I went to Gary's this week. The source of the grinding was hard to find but after two test drives, the mechanic, Junior" found it and it was very minor. They could have charged me a lot and only charged me for a brake inspection. They have my business for now on and I will tell all my friends and neighbors too. The office staff is more than friendly and accommodating-what a nice change.
T. B. Laurel, MD 20707
The only auto shop I trust. Being a woman and getting my car serviced makes me uncomfortable. But coming here they don't give me that feeling. I will continue to come here because they care about the customer and provide fantastic service.
B. M. Laurel, MD 20707
I came here because of the awesome Yelp reviews, and I'm so glad I did! I messaged them on Yelp about the issues I was having with my car and they responded promptly, telling me to come in when I get off work (ahem....this NEVER happens. Car places either want you to come in at a random time or keep your car all day smh) So I came right in (checked in of course, and scored a $15 off coupon!) and he looked at my car quickly, wrote me up an estimate and explained everything in detail. The price was good, and what put the icing on the cake was that he said I could come in at 4:30 and it'd be done by 6. I came in a week later and got the work done. They had free wifi, free snacks, and a TV. AND he exceeded my expectations---- I was out the door by 5:40! I cant thank Gary's enough for their flexibility, kind customer service, and speedy service. I will surely be back for all my car needs...as you should too!
J. L. - Wash, DC
This was my first visit at Gary's Automotive and I will add it will not my be last! I came in for an oil change and received a complimentary "check up" on my vehicle! I was explained every part of the check up as to what is looking good to what will need future attention. In previous experiences at the Dealership service center, I never had someone really take the time to thoroughly go over things with me like they do at Gary's! They were honest and upfront about things unlike other places. The overall customer service was Great! From the free snacks and TV to watch while you wait, to the friendly conversation, and results from the "check up" sent via text for my reference, Gary's Automotive is the place to go! Thanks!
C. D. - Laurel, MD 20725
Fixed exactly what I asked them too, offered additional service options but no pressure to do them. Nice waiting room, documented the issues, and professional service. Will definitely be my new primary vehicle repair.
T. H. - Russett, MD 20724
Tony and the other lady in the office were super polite, so they seem to really concentrate on excellent customer service. They were honest with the radiator replacement recommendation and didn't BS me about the head gasket being blown. Tony remembered to put the windshield sunshade to protect the Acura TL's notoriously fragile and crack-prone dashboard, so he was diligent. This shop seems like a good bet, and I would definitely use them again
J. S. - Laurel, MD
I took my car here to get my Maryland Safety Inspection done on my out of state car the other day. Excellent service! Staff is all very friendly! Their waiting area is very comfortable. Quick service! I will recommend to family and friends!
F. H. - Laurel, MD 20725
I recently moved to the Laurel area and decided to ditch the dealer that I used to take my car to for oil changes -- boy did I make a good decision! My first time at Gary's was great, with A+ customer service, a short wait time, and a fair price. Waiting room is a bit snug, but there is a nice TV and snack station to keep you occupied for the short wait. Very informative staff explained their findings from the complimentary car check after the oil change, and they didn't seem shady at all. I'll definitely be back as a regular
J. G. - North Laurel, MD 20723
So I recently purchased a 2016 Honda Accord Touring V6 coupe. After checking out their site stating expertise in Toyota and Honda, then reading such rave reviews online I thought I'd give these guys a shot at being my go to local shop. The updates throughout the day really put me at ease, and they discounted me wherever possible which I thought was really fantastic. Great service at great pricing and a friendly vibe the minute you walk in the door, this is definitely my service shop from here on in.
A. A. - Russett, MD 20724
A very positive experience. Tony at the front desk was polite and very helpful. The entire experience and visit was pleasant and prompt. Will definitely recommend Gary's Automotive. Tony was very helpful over the phone in helping me find the exact location. Thank you for taking care of my vehicle needs and for being professional.
Joseph A. - Maple Lawn, MD 20759
I have finally found a car repair shop that is inexpensive and does a fantastic job. The people here are very friendly and, they honored all of the coupons I printed from their website. Great place to go for any and all car problems.
Areil G. - Columbia, MD 21046
Brought my car for Maryland Safety Inspection today. They explained the relevant conditions of my car very clearly. Very good and honest service.
H. Y. - Fulton, MD
I have been going to Gary’s Automotive for about 15 years. I have always had excellent service and very good communication and a friendly atmosphere in dealing with my problem and they have always been good to work with. Recently I had my brakes suddenly go out on my truck. I managed to get to Gary’s right away, they diagnosed my problem, and do to the fact that was my only vehicle at the time, we’re able to fix the brakes and get my truck back to me the next day. That is what I call incredible service. Gary jr. worked on my truck and went out of his way to get my truck fixed and get it back to me very quickly. The complete staff worked to accomplish this. They have always done excellent work and always in a timely fashion. Everyone there is so nice and friendly. I highly recommend their services to everyone. Just doesn’t get any better. Thanks to everyone at Gary’s Auto. I really appreciate the good service.
John W. - Scaggsville, MD
As a first time customer I was very impressed! Customer service here is excellent. I was greeted by my first name as were several of the customers. My vehicle was serviced in less than an hour as promised and cost the oil change and tire rotation was reasonable. My sister referred me to Gary's. I would happily refer others to Gary's as well!
Donna H. - Laurel, MD
Best place I have ever serviced my car. Very fast and very professional, the way it should be 10/10.
Drew L. - Laurel, MD
This shop is super polite and really respects the customer. I came in for a brake assessment and that was done relatively quickly. Afterward the results were explained in detail and I was given options. If you're looking for great and fair service this where you need to go.
Adrienne R. - Beltsville, MD
Honest, trustworthy, and very friendly and honest. Did I say honest twice?
Brad C. - Laurel, MD
I found Garys Automotive thru a friend and I will not go anywhere else. Even my kids that live out of state bring their cars here. You will never find a more trusting and dependable shop. Everyone there is very personable and caring not only of your car they take the time to get to know you. I have nothing but trust in the staff as well as the mechanics, Jr and Matt are very knowledgeable and they love to take the time to explain what's going on with your car so you feel comfortable.
Sue Y. - Beltsville, MD
Excellent service, quality workmanship, reasonable pricing, and honest. They were patient and helpful in an unusual circumstance and made it easy to get the work done. You won't go wrong working with them.
Bre A. - Laurel, MD
I have been a customer of Gary's for about 12 years now. I have yet to be disappointed with the level of service and courtesy I have received. No mater who you talk to, it always seems like you are talking to a friend and neighbor. You vehicle is repaired right the first time and they follow up on their work. I brought in my 03 Escape for an exhaust problem and after they fixed it, it sound like almost new. After dealing with dealership repairs for years, this is my "go-to" repair facility.
Bob B. - Laurel, MD
Gary's Automotive is highly rated for a reason. They're more affordable than the dealerships, they get the work done, get it done right and don't try to pull underhanded stunts on their customers. They have earned my business and I will continue to use them for any future vehicle.
Shawn B. - Laurel, MD
I badly needed an inspection and found Gary's. Before I even had an appointment set, I spoke with Gary and he explained to me what were requirements on the inspection and what was up to the discretion of the inspector. Basically, I was able to walk in to my appointment knowing that my car would pass because we had already discussed the issues my car had. He was quick, on time, and professional. I am one very happy customer!
Erin S. - North Laurel, MD
"Such a great company! They had quick service and were very thorough. This will definitely be my go-to place for car repairs and maintenance.
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Natalie. - Laurel, MD
"What a great group of honest, hardworking people. One of the things that attracted me to this place was the concern management placed on providing great customer service. After reading the reviews, I took a chance and went in for a Maryland inspection. I was pleased to find that they weren't trying to rake me over the coals with erroneous repairs. They gave me a fair list of corrections and fixed them on the spot. I was good to go in no time. Really happy with my visit and will definitely go back for servicing. Thanks guys!
"
Jordan S. - Hyattsville MD
"They diagnosed the reason my Check Engine light came on and determined it did not require an urgent fix, so I can budget for when I can afford to get it repaired. Using their online coupon made it a zero cost visit. Good service, a reputable diagnosis and no pressure for an immediate repair. I highly recommend this group.
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Vince Z. - Laurel MD
"I brought my car in to have the wheels replaced, all 4 had been badly damaged by potholes. The staff at Gary's are incredibly friendly and accommodating and go above and beyond to meet your needs and make sure your car is well taken care of. They did not try to upsell me and actually took me under my car to show me exactly what was wrong in detail so I would understand what the problem was and what had to be done, and they were very good about communicating during the process of the repairs.
They are a small, family-owned business that treats their customers with respect and honesty and I will definitely be taking my car there for all future maintenance and repair. The waiting room even has complimentary snacks!
"
Eliana R. - Silver Spring MD
"So I recently purchased a 2016 Honda Accord V6 coupe. After checking out their site stating expertise in Toyota and Honda then reading such rave reviews online I thought I'd give these guys a shot at being my go to local shop... it's one mile away from where I live which makes it even more convenient! My car actually has about a year left on warranty, but I felt these guys really care about their customers and would provide better service than the local dealer.
I received a call at 915am to confirm I was still coming by 930, at which time I was. I then dropped off the car and walked home. Then just before 1PM received an update letting me know they were about to do a full inspection, then at 3pm let me know the car is actually in great condition and the only thing it might need is air filter and cabin air filter replacement which is just about right for a 2016 with 25k miles. They gave me a full quote and I said go ahead and do the work, so they did. Called AND texted me at 430pm, letting me know my car was good and ready to go.
I can see exactly why they get the reviews they do, some really good people here and you can tell! The updates throughout the day really put me at ease, and they discounted me wherever possible which I thought was really fantastic. Great service at great pricing and a friendly vibe the minute you walk in the door, this is definitely my service shop from here on in."
Akash A. - Laurel MD, 20707
"Gary took care of all of our vehicles for almost 40 years."
Jacob R. - Laurel MD, 20707
"Great friendly customer service."
Julian V. - Laurel MD
"Best service ever! Honest and professional auto services. Best to make an appointment before you go as these guys are busy taking care of loyal customers. Count my loyalty in!"
Robert F. - Laurel MD
"Very Quick, Very Professional & Highly Recommended! Pleasure Doing Business!"
Brandon A. - Laurel MD
"Today was my first time here at Gary’s Automotive and I felt a sense of calmness immediately walking through the door! I’ll be perfectly honest and admit I had my guard up being a female, by myself not knowing a single thing about cars (especially from horror stories you hear about auto shops in general)! The staff and mechanics were SUPER nice, welcoming, and accommodating! Totally calmed my nerves! Gave great attention to detail and explained everything to me as it related to my repairs!! They even went a step further and sent mobile pics of the needed repairs, while recommending/advising me of repairs needed for the future. They were able to provide a full service repair in a timely fashion, and most importantly I’m able to financially survive after the cost of repairs! Lol! Clean facility and welcoming environment! Completely honest in their work and that’s super important! I wholeheartedly recommend Gary’s automotive to everyone who seeks repairs to their vehicle!"
Darshal S. - Laurel MD
"I needed an A/C recharge and to have my brakes looked at (long overdue) on my 2006 SUV. Gary's Automotive was close to my home and reviewed very well, so I decided to give them a try. Everyone I spoke to was warm and friendly and everything was done in time and for the price I was quoted. I will definitely return to them in the future with whatever car I have."
Diedre D. - Laurel MD
"Couldn't be friendlier, very trustworthy and prompt, couldn't recommend more highly."
Brendan K. - Laurel MD
"I walked in to schedule an appointment for inspection and was greeted by an extremely friendly man by the name of Tony. We set up an appointment for later that same day and as promised, I received a text and a phone call letting me know my car passed and I could pick it up when ready. After payment and a warm send-off I can say the customer service at Gary's Automotive is far and away the best I've ever experienced at an auto shop! Thanks again!"
Zach F. - Laurel MD
"The absolute BEST energy I’ve encountered in a long time, in such an atmosphere that could be stressful. But not at Gary’s! Tony....you are the epitome of exceptionally over the top GRAND customer service with a smile and warm welcome to match!!!! See you guys again soon!"
Miss B. - Laurel MD
"Found this business on Google and checked out the Yelp reviews as well. The majority of the feedback and reviews I read were positive so I decided to give them a chance. I put in a request online and was immediately called back to set up an appointment the next business day. The shop was very accommodating and it was a super fast inspection. I highly recommend this business to any one who needs a Maryland state inspection. I am impressed they actually answer emails and voicemail messages. A+"
Erica W. - Laurel MD
"Great place to take your car for repair or just regular maintenance. I scheduled my car for service on their website and that makes it very easy. Highly recommend Gary's Automotive."
Billy W. - Laurel MD
"The service that Gary's Automotive to be courteous, professional, reasonably priced. You truly felt welcomed."
Patricia F - Laurel MD
"What a great company! The people at the front desk are very friendly and helpful. They called me the moment my car was ready, and as usual the work was first-rate and the price very fair. SO good to have a company that can be trusted."
William F - Laurel MD
"Gary took care of all of our vehicles for almost 40 years."
Jacob R. - Maryland
"Great customer service, great prices, great work."
Craig M. - Bowie Maryland
"They diagnosed the reason my Check Engine light came on and determined it did not require an urgent fix, so I can budget for when I can afford to get it repaired. Using their online coupon made it a zero cost visit. Good service, a reputable diagnosis and no pressure for an immediate repair. I highly recommend this group."
Vince Z.
"Have been going to Gary's for more then 10 years, and have found their work to be very satisfactory. They are a family business and are very polite and courteous to work with. Has a nice family atmosphere. They do the work in a timely fashion and keep you informed if they run into another problem. They are very nice to work with and I will continue to use their services. A satisfied customer."
John W
"The customer service is amazing here! They are the most convenient auto shop I have seen providing text communication and even pictures of the parts of concern for my car. There prices make more sense then any other shop or dealership. I highly recommend this place to anyone who needs car maintenance done. I usually do my own repairs and maintenance but I am happy to pay for Gary's to work on my car!"
Derrick M
"Family owned local shop that's pays attention to detail. Staff is highly trained and screened so that customers get the very best service for their cars."
Greg Mazzela
"Was able to do a walk-in for a state inspection, good customer service. Will be coming back if i need anything else done to my car."
William Robes
"Gary's Automotive is the place to go. They are very customer friendly, they keep you informed and they're pricing is reasonable. I was impressed with how fast they tested my truck, ordered the part and repaired it. I have found my auto repair home. I would 100% recommend Gary's auto."
Greg B.
"Wow, the most complete and helpful service I've had in several years. The prices were very reasonable. Loved the experience."
Local Guide Google User D. Hamby
"My experience today at Gary's Automotive was fantastic! This morning, unexpectedly, my vehicle would not start. After doing some research I called Gary's Automotive and spoke with Kirk. He not only referred me to a towing company, but scheduled my car for service on very short notice. Everyone I spoke with at the shop was great. As a first time customer, this establishment quite possibly has the best customer service I have ever seen. I will definitely be returning for service on my vehicle if/when I need it. Also, as a side note--if you are fond of dogs, Willie, the chocolate Lab, is a real charmer!"
Debra M.
"Had a really good experience here. The staff were all extremely friendly and I loved the atmosphere. The free snacks and drinks are also an excellent perk. I appreciate the vehicle report that they send with pictures and descriptions of what they found in my vehicle. They recommended some fairly expensive fixes (which I may get a second opinion on before I spring for the repair) but from what I was able to tell, the suggestions seemed reasonable. Again, I am very satisfied with my experience here!"
Sean Y.
"Great family- run shop. These folks give great service and really understand that it's YOUR money that's being spent. They are a busy shop, hitch is a good sign, but you might have to wait an extra day if the repair is involved. Prices are reasonable; not the lowest around, but the value is great. I will not hesitate to use them again."
Michael I
"The service was excellent from start to finish."
Robert P
"We've been taking our cars to Gary's for over 10 years and have always received excellent attention and service. Same thing with this recent visit. I had a problem that required immediate attention and Gary's was able to look at and repair my vehicle the same day I called. As always, they were courteous, sympathetic to my situation, accomodating to my schedule, and up front with the diagnosis of my problem and the cost to fix it. They even brought me coffee when I first arrived and drove me home (I live within a reasonable distance from their shop) when I couldn't wait the whole time for my repair work and had no way to get back home. Finally, they completed the work when they promised. Kudos to everyone at Gary's Automotive - Mark, Gary, Gary Jr., Beverly, and my mechanic - for another great experience!"
Diana S
"Best car service place in Laurel! The owners and staff are the most wonderful and kind group of people. I have taken my car to Gary's Automotive for about 10 years and have never had a problem after something has been repaired or an oil change."
Kelly F
"I didn't think that personal, efficient, courteous and professional automotive establishments existed anymore until a family member recommend that I go to Gary's and I'm elated that I was put on the right path because Gary's is truly one of a kind! Everyone was charming, warm and personable and greeted everyone with a warm greeting and a smile that walked through their door. Each customer was treated as a friend and the best part is that everyone actually listened to the consumer.
Gary's is #1 in my book! I have sent emails to friends to check Gary's Automotive out when their in need of vehicle service. My vehicle was serviced and I was in and out in no time not like other dealerships or automotive establishments where you sit for hours.
Absolutely a Great Establishment! The staff employed by Gary's were warm, friendly and the best thing they were all genuine and you could tell that they actually like doing their jobs and interacting with their customers. I'd give Gary's and is staff a 100% + rating but the scale only goes to 10."
Jean G
"Outstanding customer service is an understatement describing the experience I had with Gary's Automotive. From looking them up on the internet to scheduling, canceling, then re-scheduling an appointment for MD State Inspection, to the actual face to face meeting, they treated me with the utmost respect, kindness, and hospitality. Not to mention, their rate for the inspection was the lowest that I found in the area. I've recently moved to the Laurel, MD area and I honestly thought I would have to continue to drive back to DC to have my car taken care of, but Gary's Automotive has proven they're an establishment that I can trust!"
Jaquin W
